When she replied that she didn't have another option, I argued that I had seen reports online where Amazon customer service had removed ads for free as a courtesy. When the agent mentioned the price to remove the lock screen ads ($15) I said that was a steep price, considering the device was five years old.Here are some talking points, some of which worked for me: The agent asked for my email address and mailing address to confirm this was my account. You can choose phone or chat I went with a phone call. You can check it out, but skip to talking to a real person. This will bring up instructions to remove them yourself. Log into your account, switch to Devices, choose your Fire, and under Tell us more, select General question about the device/accessory > Special Offers/Ads as a screensaver on device. For the U.S., it's (206) 922-0880, but they will also call you back if you're in the US and use this support form. As a result, they might be more willing to help you.įind your local Amazon Fire support form or hotline. If not, you're basically forced to contact customer service. Ask Amazon to Remove Ads From Your Kindle (for Free)īefore you use this method, check whether or not you see the Special Offers option, as described under the third point below, for your Fire. Running the tool and rebooting again didn't change that. When I rebooted, however, ads were still there. When I tried this method, the tool claimed it had successfully removed ads. If you're running Android 6 or 7, you can scroll through the more recent versions of the respective APK and download the latest one for your Fire OS. You can check the Android version on your Kindle Fire under Settings > Device Options > System Updates. Note: These APKs will work for Android 5.1+.
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